Sanctuary Support
Privacy Policy
Sanctuary Support
Moderation & Support System
Last updated: June 2026
Overview
Sanctuary Support is a modmail system used to manage structured communication between users and moderators.
Data We Collect
- Discord User IDs
- Discord usernames
- Messages sent to the bot
- Server roles and membership status
- Ticket metadata (IDs, timestamps, status)
How We Use Data
Data is used only for moderation and support workflows.
We do not use data for ads, analytics, profiling, or AI training.
Data Storage
Stored securely for up to 30 days unless required for moderation cases.
User Rights
Users may request deletion via moderators or support tickets.
Security
Access is restricted to authorized moderation staff only.